Your role

Mission

Your mission is to maximize the customer satisfaction on service quality and capability with providing professional service and consultancy while promote service products to generate service NIS.

Major Responsibilities

Duties and responsibilities include, but are not limited to:

• Work independently for service work of company products.
• Clearly understand service contract scope and KPI
• Make service plan based on service contract requirement.
• Strong implementation based on service contract requirement.
• KPI data collection
• Finish service documents according as company or customer’s standard
• Keep good relationship with customer.
• Collect customer request and feedback to sales or manager.
• Work closely with sales team & project team on new equipment installation.
• Solve problems and support customer remotely.
• Provide tool operation training to customer.
• Customer quality issue claim and follow up to close.
• Raise red flags when there is business and technical risks.
• Coaching other on-site technician to finish service work.
• Fix assets, safety PPE and fire protection equipment management.
• Follow strictly on Safety, Healthy, Environment, Quality policy from both Company and Customer
• Assist team leader’s work about service contract.
• Strictly follow the safety procedures and instructions during the travel and at the workplaces in company, customers' and business partners' facility, and correctly wear Personal Protective Equipment according to instruction. Actively participate safety training, self-learning and other activities. Report safety risk to prevent accident.
• Other requirements from manager

To succeed, you will need

Education & Experience

• Graduate from college in mechanical or electrical engineering or above

• At least 3 years’ experience in aftermarket service of industry product

Knowledge & Skills

• Mechanical, electronic and electrical knowledge
• PLC, Fieldbus and Ethernet knowledge are considered as the advantage
• Strong skill of diagnosing, repairing and troubleshooting
• Good PC and MS office skills
• Good communication and interpersonal skills
• Basic English knowledge

Personality & Behavior Traits

• Customer oriented
• Result oriented
• Self-motivation and independence
• Teamwork spirit
• Quick learner
• Willing to travel
• Urgency awareness

In return, we offer

•  Culture of trust and accountability
•  Lifelong learning and career growth
•  Innovation powered by people
•  Comprehensive compensation and benefits
•  Health and well-being

Job location

Shanghai

Contact information

Talent Acquisition Team: Young Zhang