Your role
Mission:
- Ensure day to day after sales service running normally to maximum provide marine customer satisfaction, which in terms shall lead to sustainable profitable growth.
Job Description:
Implementation of service strategy to achieve customer satisfaction
- supervise the field service activities daily.
- liaise with sub-contractors and suppliers to negotiate if needed.
- Handle the local content of service jobs. recover 50% of working hours.
- Assist service manager to handle effectively each customer complaints, and assist the customer in resolving difficult problems.
Support area service engineers
- To instruct and guide the engineers in the course of their work to ensure they abide by the correct working methods, procedures and technical specifications/instructions.
- To join monthly meeting, assist service manager to coach FSE safety awareness.
- Assist service manager to set up training schedules to develop engineers’ skills and capabilities in line with variant customer needs.
technical support
- Quality feedback to product company
- Warranty issues include ECB carry out
- Technical training
Co-ordination with sales teams
- To work closely with the aftermarket sales team to support the growth of aftermarket business through a team of professional and competent service-providers.
- To work in consultation with sales colleagues in supporting customers' needs for equipment sales.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- college degree or above, majored in mechanical engineering or equivalent.
- More than 5 years experience in compressor equipments service or related equipments.
- Good computer skills including Microsoft series and spoken English skill.
- team work and customer orientated concept.
- marine background is the best
- Willing to travel.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
Wuxi
Contact information
Talent Acquisition Team: Feng Qing Zhou