Mission

Your mission is to ensure a professional and efficient credit control and collections procedure is in place, communicated and followed well within the Company. This role requires building and maintaining strong relationships with customers to ensure smooth payments.

• Develop and support a spirit of open communication, fairness and respect for the individuals in all operation areas.
• Implement and improve the collection processes and procedures. Managing debt recovery, negotiating payment plans and resolving problems concerning invoice payments.
• Resolve account queries both internally and externally around outstanding balances and preparation of customer’s statement of accounts whenever required.
• Evaluating new credit requests, including checking credit ratings, and advising on credit limits.
• Consistently analyze and control customers’ debts and identify areas for action, encourage the controllers and the sales team to take action wherever possible & recommend credit control strategies and actions.
• Work hand in hand with the Regional Business Controller, Collectors, Saudi & Kuwait Regional Manager and the Sales Team in managing the debts of customers and ensure timely payments.
• Communicate regularly with the customers in an efficient manner, visiting clients to collect payments and tracing missing debts.
• Provide month-end and ad-hoc reports, supervision & conduct reconciliations, and propose write-off in coordination with the relevant Sales Engineer.
• Focus on a continuously developing of a Customer care-driven culture, and support the improvement of our rental, and service response to our customers and our operational excellence.
• Competence development of the collectors’ team and efficient credit processes management are key for continued success as we support our customers & drive our ambitions.
• You will have a strong focus on innovation, connectivity and digitalization and further optimize all processes for maximum efficiency.

Experience requirements

• 3-4 years’ experience in a similar role
• Good attention to detail.
• Strong computer skills.
• Ability to work independently with minimal supervision to accomplish the desired goals and objectives
• Excellent written and verbal communication skills.
• Confidence to deal with a range of stakeholders.
• Willing to travel extensively
• Firm and well organized.
• The ability to work under pressure in a team and individually, to meet deadlines.
• Time management skills.

Educational requirements

Good Computer and Microsoft  and speaks English fluently.

Personality requirements

Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are:

• • Good leadership and people management skills
  • A customer-centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
  • A team player and natural diplomat who interacts and unites team members, customers, all stakeholders
  • A Team Leader that comes with solutions to make things happen and who can transform his mission into strategy, turn the strategy into action
  • A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
  • A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency 
  • An innovative “there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
  • Open-minded with a global mindset, curious to understand and learn new perspectives
  • A person who complies with our DNA – Commitment – Interaction – Innovation