Your role
Safety
- Motivating and maintaining awareness of field team for occurrence reporting
- Regular monitoring TIA dashboard and closing the TIA cases after proposing proper actions.
- Ensuring availability and usage of PPEs, LOTO at service
- Monitoring and ensuring that all team members follow defensive driving practice.
IN ORDER TO support the Group’s safety culture, “ZERO-accident” culture
Service efficiency
- Improve an effectively monitored service response time
- Improve service efficiency (“First Time Fix” the problem) in strict compliance with operating procedures and manuals
- Efficient service planning & execution of service jobs by effective utilization of available resources.
- Timely service job opening & closure in COPS, EPad and SAP and allocation of FSE to increase utilization and efficiency
- Regular monitoring and keep a control on MTTR, Backlog and WIP
- Improve utilization hours and external efficiency by collaborating with CTS sales division
IN ORDER TO improve service revenue and enhance customer satisfaction
Dealer development
- Competence mapping of Dealer’s technicians
- Planning of training to be provided based on population base to dealer engineers to solve complex technical problems
- Keep them updated with relevant technical information
- Monitor complaint registers of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population
IN ORDER TO improve dealer efficiency in handling service
Failure reporting
- Ensuring timely reporting of warranty complaints and product quality related issues through FSE.
- Escalation of customer feedback for quality improvement
- ECB implementation to be performed as per their priority level.
IN ORDER TO help the product company in addressing product quality issues
People Management
- Assist the Zonal Manager in Recruitment and Induction
- Appraisal, competence evaluation and development of service engineers
- Coaching, mentoring, and motivating of service team
IN ORDER TO develop a competent CTS service team
Operations Management
- Organize Tool-Box meeting on regular interval, invite all divisions. Drive healthy discussions and monitor the implementation of
resolution taken.
- Supporting National Service Operations Manager and Zonal Service Operations Manager to revise the planning process document
and suggesting best process to increase operational excellence.
- Interact in a constructive and professional manner with the different stakeholders, and internal customer to improve customer
centricity
IN ORDER TO maintain high collaborative culture
Asset management
- Resource optimization
- Availability of right tools to the FSE
- Inspection, calibration and raising the request for requirement of tools to Zonal Service Operations Manager
- Manage the operational assets and resources. Maintain the Tool database properly
- Effective implementation of set processes in the Region
IN ORDER TO increase service and operational efficiency.
Compliance with Corporate Guidelines
- Follow in letter and spirit the Atlas Copco Vision, Mission and core values
- Comply with the Atlas Copco Business Code of Conduct
- Comply with the policies and procedures communicated from time to time
- Perform any other tasks given by supervisor from time to time
IN ORDER TO enrich the corporate culture.
To succeed, you will need
Experience requirements.
Minimum 5 (Five) years. relevant experience in Atlas Copco compressor field.
Experience in Service Operations background will have added advantage.
Knowledge/Educational requirements
Diploma or Degree in engineering
Personality requirements
Committed team player.
Good communication skill
High levels of energy and drive.
Positive attitude and self-motivated
Ownership and accountability
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Your job location
Hybrid
This role requires you to work on-site at South , Bangalore. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Bhumika Koli
Email: bhumika.koli@external.atlascopco.com
Hiring Manager: J Arulmaran
Our selection process includes interviews and for some roles skills assessments to gain a deeper insights into your profile. We're eager to get to know you, hear about your skills, and discuss your potential to grow with us.