Your role
Bring your curiosity to work as our next Customer Care Agent - Bay Minette. You will be part of our Customer Support team reporting to Jessica Tackett In this role, your mission is to to deliver a positive customer experience by providing timely, accurate, and professional support, resolving customer concerns effectively, and serving as a trusted resource that strengthens customer relationships and promotes long-term business success
You will contribute directly to how we create high‑quality products and solutions for our customers.
Your day-to-day
- Answer incoming customer phone calls and respond to email inquiries.
- Assist customers with product questions, pricing, quotes, and order status.
- Process customer orders, returns, and requests accurately.
- Provide timely follow-up and resolve customer concerns.
- Coordinate with sales, shipping, and service departments to ensure customer needs are met.
- Maintain accurate customer records and order information.
- Build and maintain positive relationships with customers and business partners.
- Provide general administrative support as needed.
Your skills and experience
Willingness to learn product knowledge and technical information related to air compressors and industrial equipment.
Experience in order entry, inside sales, or working with industrial products is a plus.
- Previous customer service experience preferred.
- Strong verbal and written communication skills.
- Professional, friendly, and customer-focused attitude.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Comfortable using computers, email, and Microsoft Office applications.
- SAP experience or familiarity with other ERP systems preferred
- Strong problem-solving skills and ability to work independently and as part of a team.
- Willingness to learn product knowledge and technical information related to air compressors and industrial equipment.Strong verbal and written communication skills.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Your compensation and benefits
At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.
Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.
Your job location
This role requires you to work on-site at our office in Bay Minette, Alabama. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
Talent Acquisition: Emily Jones