Your role
As a Field Technique Engineer, your mission is to [Provide advanced technical support to the Chamber Service Operations organization by resolving complex technical issues, conducting root cause analysis, and developing effective technical solutions.Act as the technical escalation point for Field Service Engineers and Service Team Leaders, helping improve service quality, operational efficiency, equipment reliability and customer satisfaction.]. You will report to [Field Technique Team Leader ].
You will
- Technical Support
Provide advanced technical support for complex product, chamber and system-related issues.
Act as the technical escalation point for Field Service Engineers and Service Team Leaders.
Support troubleshooting and resolution of critical customer service cases.
- Root Cause Analysis & Problem Solving
Lead technical investigations for recurring or complex equipment issues.
Perform root cause analysis and recommend corrective and preventive actions.
Support continuous improvement of service quality and reliability.
- Service Operations Support
Provide technical guidance during major maintenance activities, overhauls and complex repairs.
Assist service teams in improving troubleshooting effectiveness and first-time fix rates.
Support implementation of technical updates and service improvements.
- Training & Knowledge Sharing
Deliver technical coaching and training to Field Service Engineers.
Develop and maintain technical documentation, troubleshooting guides and best practices.
Promote knowledge sharing across the service organization.
- Product & Technical Interface
Work closely with Product Companies and Global Technical Support teams to resolve complex technical issues.
Support field validation of product updates and technical solutions.
Escalate unresolved issues through appropriate technical channels.
- Safety, Quality & Compliance
Ensure all activities comply with Edwards EHS, Quality and Compliance requirements.
Support continuous improvement of safety and service standards.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- Education
Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Mechatronics, Semiconductor Engineering or related disciplines.
- Experience
Minimum 5 years of experience in semiconductor equipment, vacuum technology, chamber systems or related technical support functions.
Strong troubleshooting and problem-solving experience.
Experience supporting field service organizations is preferred.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
Option 1: On-Site
This role requires you to work on-site at our office in Beijing, . You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Summer Danfeng Hu