JOB TITLE: Engineer_Aftermarket Technical Support (Mechanical)

DIVISION: GAP (Gas and Process)

REPORT TO: Manager_Aftermarket

LOCATION: Busan, South Korea

[MISSION]

The Aftermarket Technical Support Engineer provides back-office technical support for marine compressor packages, focusing on commissioning support, warranty claim resolution, spare-parts technical support, and aftermarket product development.

The role drives technical issues to documented closure and develops practical solutions that improve equipment reliability, customer uptime, and service efficiency. 

[KEY RESPONSIBILITY]

• Provide technical support for commissioning, including troubleshooting, technical clarification, start-up issue resolution, and escalation.
• Lead the technical resolution of warranty claims through failure analysis, root cause investigation, corrective action, and documented closure.
• Coordinate with Product Companies, Engineering, Quality, and field teams to resolve technical issues.
• Monitor recurring failures and initiate product, process, or maintenance improvements to prevent recurrence.
• Provide spare-parts technical support, including parts identification, validation, interchangeability, and applicability.
• Develop and maintain preventive maintenance lists and recommended spare-parts lists.
• Develop service kits and standardized aftermarket solutions.
• Support aftermarket product development, including maintenance solutions, upgrades, revamping, and spare-parts packages.
• Provide technical input for quotations involving complex spare parts, service kits, warranty materials, and aftermarket products.
• Support critical technical escalations when required to protect commissioning schedules or customer operations.

[REQUIREMENTS]

• University degree in Mechanical Engineering, Marine Engineering, or a comparable technical discipline.
• Strong understanding of rotating machinery and marine compressor package systems.
• Knowledge of mechanical troubleshooting, root cause analysis, commissioning, and warranty processes.
• Understanding of spare-parts identification, preventive maintenance requirements, and service practices.
• Familiarity with ERP systems, technical documentation tools, and engineering databases is an advantage.
• Good command of English, both written and spoken.
• Proficient in Microsoft 365 applications, including Excel, Outlook, PowerPoint, and Teams.
• Minimum 5 years of experience in technical support, field service, commissioning, or related engineering roles. 
• Experience troubleshooting rotating machinery and resolving complex technical issues.
• Experience conducting root cause investigations and implementing corrective actions.
• Experience supporting customers, field teams, and international stakeholders.
• Experience with spare-parts support, PM lists, service kits, or aftermarket product development is preferred.
• Experience in marine, compressor, oil and gas, process, or industrial equipment businesses is an advantage. 
• Strong ownership and accountability with the ability to drive technical issues through to closure. 
• Analytical and structured problem-solving mindset with strong attention to detail. 
• Strong communication and collaboration skills when working with customers, service teams, and cross-functional stakeholders. 
• Proactive and self-driven with a continuous improvement mindset aligned with Atlas Copco Group values. 
• Willingness to travel when required.