Your role

Enable efficient and continuous business operations by providing flexible, high-quality support across functions. Ensure Customer inquiries are tracked, qualified, documented, and handed over to the appropriate sales team without delay. Support other business, operational, administrative, marketing, and lead-generation activities based on business priorities and available capacity.

Your Responsibilities:

1. Customer Inquiry Tracking & Sales Handover

• Monitor the designated Customer inquiry channel and ensure all incoming customer inquiries are reviewed and responded to or routed promptly.
• Capture, qualify, and document relevant inquiry details, including customer information, request, product or application interest, location, and required follow-up.
• Enter qualified inquiries and leads into C4C to provide complete visibility and tracking.
• Hand over each relevant inquiry to the appropriate sales contact and clearly communicate the required next step.
• Track the status of each handover and follow up to ensure the inquiry is accepted and acted upon by sales.
• Maintain a clear overview of open, handed-over, and closed inquiries and escalate overdue follow-up when required.

2. Business & Operational Support

• Provide operational support across departments based on priorities defined by the direct manager.
• Coordinate activities and follow up on open actions to support timely completion.
• Support business continuity during workload peaks, employee absences, organizational changes, or other operational gaps.
• Assist teams with documentation, information gathering, data preparation, and internal coordination.
• Identify recurring administrative or operational inefficiencies and suggest practical improvements.

3. Process, Data & CRM Support

• Maintain accurate and complete customer, business, and operational information in relevant systems.
• Support data validation, record maintenance, reporting, and document preparation.
• Ensure customer inquiries, lead handovers, and relevant interactions are properly documented in C4C.
• Support the standardization and improvement of recurring administrative processes.

4. Logistics & Order Support

• Assist the Malaysian logistics hub with tasks requiring local-language communication or documentation.
• Coordinate with customers, suppliers, and internal stakeholders on assigned operational matters that need local language communications.
• Support with local language documentation and other open items that could affect delivery or business continuity.
• Attend scrapping and stock count as witness

5. Sales & Marketing Support

• Support quotations, proposals, customer inquiries, events, campaigns, and communication activities when required.
• Support the qualification and follow-up of website inquiries and other available leads.
• Conduct lead research, outreach, or telemarketing when capacity is available or when specifically prioritized by the direct manager.
• Gather and prepare marketing materials such as pictures, testimonials, and customer stories as assigned.

6. Administrative & Coordination Support

• Support filing, travel arrangements, vendor coordination, internal meetings, and team events.
• Prepare documents, presentations, meeting materials, and other business information as required.
• Help coordinate activities involving multiple departments or stakeholders.
• Provide administrative support with local documents needed by regional teams / hubs.
• Support order processing, commissioning, and coordination with internal teams.

To succeed, you will need

• Education: University degree in Business Administration, Marketing, Supply Chain, Logistics, or a related field.
• Experience: Minimum 1 years of experience in sales support, customer service, order management, marketing execution, or supply chain (preferably in an industrial/B2B market).
• Technical & System Skills: Proficient with MS Office (intermediate Excel); experience with CRM or ERP systems (particularly SAP C4C) is a strong advantage.
• Domain Knowledge: Solid understanding of B2B sales support, end-to-end order processing, logistics coordination, and basic customs/import-export procedures.
• Key Soft Skills: Excellent communication and customer service orientation; strong organizational skills with high attention to detail; ability to manage multiple priorities independently in a fast-paced environment.
• Language: Good command of spoken and written for both Thai and English

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Chachoengsao office, Thailand