Your role
Bring your curiosity to work as our next Service Planner. You will be part of our Planners team reporting to the Planner Team Leader.
Your day-to-day
Responsibilities:
- Plan field service interventions for Technicians, as well as repairs, overhauls, and workshop activities, and coordinate deliveries according to customer requirements.
- Assign work to Technicians based on their skills and competencies, with the support of the Service Manager, while ensuring planning efficiency.
- Meet the agreed and/or scheduled deadlines for service interventions and Service Plans.
- Monitor the time required for interventions and identify improvement actions when Technicians are unable to meet planned timelines.
- Ensure that the number of available Technicians is aligned with workload planning and promptly inform the Service Manager of future staffing needs.
- Ensure that all required documentation for access to customer sites is available and up to date, and submit the necessary requests to the responsible colleagues.
- Ensure that spare parts required for maintenance activities are available, following up with Product Companies when necessary through the relevant spare parts databases for ordered components.
- Manage all intervention phases, excluding service contracts: Opening / Processing / Closing.
- Review and validate Technicians’ reported working hours and spare parts usage on service orders.
- Verify the accuracy of customer master data and update records whenever necessary.
- Schedule warranty interventions after verifying coverage validity and any applicable warranty extensions.
- Manage reimbursement claims with Product Companies within the assigned area of responsibility.
- Coordinate external suppliers and create purchase orders for services rendered within the assigned area of responsibility.
- Manage delivery notes (DDTs) for Technicians’ tools and equipment.
- Manage the service mailbox, processing technical service requests and forwarding commercial inquiries to the Inside Sales team.
Your skills and experience
- Previous experience in planning/scheduling roles within manufacturing, service, or commercial environments.
- Good command of English; native-level Italian proficiency is required.
- Previous experience with SAP is considered a plus.
- Excellent proficiency in Microsoft Office applications.
- Proactive mindset with a strong results-oriented approach.
- Analytical and methodical way of working.
- Strong communication and teamwork skills.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the rol
Your compensation and benefits
- Permanent employment contract
- Job classification and collective bargaining agreement (CCNL): Employee, starting from the 3rd level of the Tertiary, Distribution and Services (Commerce) National Collective Labor Agreement
- Starting salary within the relevant pay range: from €29,000 gross per year
- Laptop and company mobile phone provided
The actual salary offered will be determined based on several factors, including internal pay equity, level of responsibility, and the experience and skills of the selected candidate(s).
Your job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Office in Cinisello Balsamo, Italy (IT).
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. For each hiring decision, we also apply the grandparent principle. This means that a leader’s manager is involved in the approval of the hiring decision to ensure consistency and fairness. If you have questions during the process or need support, please contact us:
Talent Acquisition: Silvia Baraldo