Your Role
As a Field Service & Sales Engineer, you will serve as the primary technical resource supporting customers across Canada. In this highly visible role, you will combine hands-on technical expertise with exceptional customer relationship skills to help customers improve productivity, resolve technical challenges, and maximize the value of their equipment and software solutions.
As the sole service position in Canada, you will work independently while partnering closely with sales, engineering, product management, and customer support teams. You will be responsible for equipment installations, troubleshooting, training, technical consultations, and identifying opportunities to expand customer solutions.
Your day-to-day
- Travel to customer sites throughout Canada to install, commission, troubleshoot, repair, and maintain equipment and software solutions.
- Provide technical support for industrial equipment, automation systems, and integrated hardware/software applications.
- Diagnose and resolve customer issues both remotely and onsite.
- Deliver customer training sessions to operators, technicians, and engineering teams.
- Partner with the sales team to identify customer needs and recommend appropriate solutions.
- Build and maintain strong customer relationships through responsive service and technical expertise.
- Document service activities, technical findings, and customer recommendations.
- Collaborate with internal teams to support product improvements and share customer feedback.
- Support occasional customer visits, demonstrations, trade shows, and technical presentations.
- Travel throughout Canada and periodically to the United States as business needs require.
Your skills and experience
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University degree in a STEM-related field or equivalent technical experience.
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5+ years of experience supporting, troubleshooting, implementing, or maintaining industrial equipment, automation systems, software solutions, or integrated hardware/software technologies.
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Experience in a manufacturing, industrial, automation, robotics, or similar technical environment.
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Strong troubleshooting and problem-solving skills with the ability to diagnose mechanical, electrical, and software-related issues.
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Proven experience working directly with customers in a field service, technical support, applications engineering, or similar customer-facing role.
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Professional proficiency in English; French language skills are a strong asset.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Your compensation and benefits
At Chicago Pneumatic Tool Co. Canada Ltd, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.
The actual annual gross base salary range for this position is $60,573 - $77,799 CAD. The actual compensation package will be determined based on objective, gender-neutral criteria, including but not limited to the qualifications, experience, and skills demonstrated during the recruitment process. In addition to base salary, this position includes additional benefits such as: variable compensation bonus, and a monthly auto allowance.
Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Chicago Pneumatic Tool Co. Canada Ltd, we support our people in building long-term careers while making a meaningful impact through their work.
Your job location
Toronto, ON
This is a field-based position supporting customers across Canada. The successful candidate will be based in the Greater Toronto Area and willing to travel frequently throughout Canada, with occasional travel to the United States as required.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. As a Field Service & Sales Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
Talent Acquisition: Tna'sheo Macon