Your role

As a Customer Support Administrator, you will play a key role in supporting capital equipment sales, spare parts, managing customer enquiries, and ensuring efficient coordination between customers, sales teams, and internal departments. Through proactive customer engagement and effective administrative support, you will contribute to business profitability, customer satisfaction, and long-term customer retention.

You will help drive operational efficiency and business growth by maintaining a strong customer focus, identifying opportunities to enhance service delivery, supporting sales initiatives, and fostering collaboration across all Business Lines to maximise business synergies and deliver value to our customers.

Your day-to-day

Key Responsibilities:

• Process and pro actively manage customer orders, and enquiries accurately and efficiently, ensuring a seamless customer experience and timely fulfilment of customer requirements.
• Provide comprehensive administrative support to the Capital Equipment Sales Team and PTS Sales Team working closely with customers and manufacturing facilities to coordinate and process complex equipment orders through to delivery.
• Build and maintain strong customer relationships through proactive communication, resolving customer enquiries and providing updates on orders, deliveries, pricing, availability, and invoicing matters.
• Manage and maintain capital equipment stock across multiple locations, ensuring accurate inventory records, conducting regular stock audits, and coordinating scrap and obsolescence processes where required.
• Coordinate customer returns, credit notes, stock transfers, consignment stock administration, and distribution centre returns, ensuring all transactions are processed accurately and in accordance with company procedures.
• Collaborate with internal departments including Sales, Operations, Logistics, Service, and Finance to ensure customer expectations are met and opportunities for improved service delivery are identified.
• Deliver a proactive and customer-focused approach to support, consistently seeking opportunities to enhance customer satisfaction, strengthen customer loyalty, and improve operational performance.
• Support continuous improvement initiatives by identifying and implementing more efficient processes, systems, and ways of working that enhance productivity and customer experience.
• Maintain accurate customer, sales, and operational records within company databases and systems, ensuring data integrity and supporting effective business reporting.

Your skills and experience

Essential:

• General standard of educationi.e. GCSE / or equivalent. Has attained passes in English & Math’s.
• Proven experience in customer service.
• Has excellent interpersonal skills, is computer literate –i.e. MS office.
• Flexible attitude to work, self motivated & able to work on own and as part of a team.
• Lives within a commutable distance of Hemel Hempstead.

Desirable:

• Posses a Business Admin qualification.
• Knowledge of SAP or similar service modules, order processing system.
• Keen for new experience.
• Able to get on with others and be a team player.
• Able to identify alternatives to current thinking: ability to develop and implement innovative solutions to problems. 

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent. 

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role requires you to work on-site at our office in Hemel Hempstead, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you. 

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Maybelle Bryant