Your role
As a Customer Care Coordinator at Edwards Technologies Ltd., you will play a vital role within our Semiconductor Division, contributing to exceptional customer service and operational excellence. Reporting to the Customer Care team manager, your objective will be to streamline customer interactions and ensure satisfaction across enquiry handling, order processing, delivery coordination, and after-sales support. Your work will directly impact the quality of our product delivery and customer relationships, making you an essential part of our commitment to excellence.
Your day-to-day
- Efficiently manage incoming customer enquiries, prepare quotations, and oversee the complete order processing lifecycle with precision and attention to detail.
- Coordinate with logistics and warehouse teams to ensure timely and accurate delivery of orders while continuously monitoring delivery commitments and resolving any potential delays.
- Maintain comprehensive and up-to-date customer records, ensuring data accuracy for seamless administrative support.
- Handle invoicing procedures, follow up on payment statuses, and liaise with finance to resolve any account-related issues promptly.
- Collaborate cross-functionally with Sales, Product Companies, and Field Service units to proactively address and fulfill customer demands, aligning internal resources efficiently.
- Advocate for customer satisfaction by maintaining clear, proactive communication channels, and swiftly addressing and resolving customer concerns or issues.
Your skills and experience
- A bachelor's degree in Business Administration, Engineering, Marketing, Accounting, or a closely related discipline, demonstrating foundational business knowledge and analytical capabilities.
- Minimum of one year’s experience in roles involving Customer Service, Sales Administration, Order Management, or Import/Export operations, equipping you with practical insights into customer-facing functions.
- Proficient in ERP software, with a preference for experience using SAP systems, enabling efficient management of customer and inventory data.
- Excellent communication and interpersonal skills, combined with strong organizational abilities to manage multiple priorities effectively.
- Fluency in Chinese is required, complemented by effective communication skills in English to engage with diverse internal teams and global customers.
- Knowledge or experience with import/export regulations, Incoterms, customs procedures, and payment processing is highly advantageous, supporting smooth logistics operations.
We embrace diversity and encourage applications from candidates with various backgrounds and experiences. If you possess a willingness to learn and grow, you are encouraged to apply even if you do not meet every qualification listed.
Your compensation and benefits
At Edwards Technologies Ltd., equity and fairness are at the core of our compensation philosophy. We offer competitive salary packages tailored to position responsibilities, benchmarked to the local market, and independent of any personal characteristic. Compensation is complemented by a comprehensive benefits package designed to promote wellbeing, professional growth, and work-life balance.
Beyond financial remuneration, we cultivate a workplace where career development is nurtured through continuous learning, mentorship, and opportunities to contribute meaningfully. Our environment emphasizes trust, collaboration, and innovation, empowering you to shape your career journey while driving impactful results for customers and the company.
Your job location
This position is based at our Customer Center in Hsinchu, Taiwan. Working on-site allows you to fully engage with our dynamic team and build strong relationships through direct collaboration. While the role primarily requires presence at our office, we support flexible working arrangements that facilitate a healthy work-life integration. Further arrangements can be discussed based on individual circumstances.
Why it is great to work with us
Joining Edwards Technologies Ltd. means becoming part of a global brand committed to innovation, personal growth, and sustainability. Your development is our priority—whether through continuous skill enhancement, exposure to diverse business challenges, or the support of leaders who empower trust and initiative.
We provide a collaborative, inclusive culture where all voices are valued and creativity thrives. Here, your contributions will influence evolving technologies and services that matter globally. This is an environment where passion is fostered and your career potential is supported every step of the way.
Application process
We seek to make your application experience straightforward and welcoming. Following initial screenings, qualified candidates will be invited to participate in interviews and, where appropriate, skills evaluations to better understand professional fit and potential growth within our company.
Please do not hesitate to reach out for support or inquiries during the recruitment stages. Our Talent Acquisition partner is available to assist you and provide guidance tailored to your needs.
Talent Acquisition Contact: Veronica Peng