Your role
- Develop and deliver timely, precise parts quotations in response to customer inquiries to ensure responsiveness, professionalism, and increased order conversion rates.
- Proactively identify and recommend complementary parts, kits, and consumables tailored to customer needs to enhance average order value and provide comprehensive solutions.
- Systematically follow up on all open quotations and customer opportunities to maximize success rates, improve pipeline conversion, and drive revenue growth.
- Analyze customer requirements and application needs against product offerings to provide technically suitable solutions that enhance customer satisfaction and foster long-term retention.
- Generate new sales opportunities by responding to inbound leads and engaging proactively with outbound efforts to expand the active customer base and grow the sales pipeline.
- Collaborate with field sales, service, and technical teams on identified opportunities to support cross-selling of services, repairs, and agreements, maximizing total account value.
- Maintain and continuously enhance product, application, and vendor knowledge to ensure accurate quoting, strong technical credibility, and effective customer support.
- Coordinate order processing and customer communication throughout the sales cycle to ensure accurate execution, on-time delivery, and a superior customer experience.
To succeed, you will need
- Minimum 2 years in parts or industrial sales.
- Provide and upsell quotes.
- Recommend products per client needs.
- Follow up on quotes.
- Pass leads to SSEs.
- Source sales via inbound leads, email, calls.
- Maintain vacuum product and vendor knowledge.
- Strong sales and negotiation skills.
- Knowledge or quick learning of vacuum equipment.
- Detail-oriented for accurate quotes and orders.
- Prioritize tasks and meet deadlines.
- Experience with CRM (e.g., C4C/SAP).
- Proficient in Microsoft Office.
- Collaborate with sales, service, internal teams.
- Customer-focused and service committed.
- Self-motivated with proactive sales.
- KPI-driven (quote volume, hit rate).
- Help improve sales processes.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role requires you to work on-site at our office in Michigan City IN, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
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