Your role, Your skills and experience
Your role
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To oversee and coordinate service personnel and service operations at both headquarters and regional locations.
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To direct, manage, and supervise the service team, ensuring the effective execution of assigned responsibilities.
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To receive, assess and resolve customer requests, inquiries, and complaints in a timely and effective manner.
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To ensure the efficient management, coordination, and continuity of spare parts, supply, and distribution.
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To develop, organize, and implement weekly work schedules and operational plans.
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To identify, develop, and implement initiatives aimed at enhancing operational efficiency and productivity.
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To identify and eliminate non-value-adding activities in order to optimize operational processes.
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To carry out procurement activities in accordance with established procurement procedures and ensure that all products and services received comply with the relevant specifications and quality requirements.
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To perform all ongoing and/or ad hoc duties assigned by Team Leader, in compliance with applicable legislation, regulations and internal company procedures.
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Maintain accurate scheduling on the Planning Board to enable high-quality reporting through SAP.
Your skills and experience
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The motivation to expand, share, and apply work-related knowledge.
- The ability to foster a quality-focused culture that supports continuous performance improvement.
- Strong communication skills to clearly convey and exchange ideas and information.
- A systematic and results-oriented approach to planning and execution, with appreciation for the need for monitoring and control.
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A clear focus on customer satisfaction and the initiative to take appropriate actions to meet customer expectations.
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University degree
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Good command of written and spoken English.
Your job location
This role requires you to work on-site at our office in Istanbul/Kartal. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
Talent Acquisition: Seyma Sarikaya