Your mission
To perform a high level of customer service, respond to customer needs, work to meet customer expectations and improve customer satisfaction by providing a professional product and software services in the role of member of Chicago Pneumatic Division team
The role
- To provide full and professional product services at customer location or at workshop
- To diagnose problematic and inefficient performance of CPD products and take appropriate action to rectify performance
- To identify and source spare parts and consumables required for the responsible service jobs
- To carry out calibration, testing, programming and certification of service job assigned according to company standard procedures
- To generate technical reports on service provided at site or inside workshop
- To undertake ad-hoc service jobs as necessary both at customer site or inside workshop
- To incorporate flexible attitude to working out of normal working environment as and when required.
- To provide company software debugging, troubleshooting and ensure software back to work properly
- To arrange field and workshop equipment and replacement parts ready for service jobs and timely manage recording of those equipment and parts
- To finish service documents according to company or customer requirements
- To raise red flag or request for support when there is business or technical risk
- To follow strictly on safety, health, environment and quality policy and report safety risks to prevent future accident
- To follow and fulfill all service documents and procedure to meet both internal and external audit requirements
Skills and experience
- Good engineering skills, with at least 1 year experience in an Engineering service environment
- IT, Network and database knowledge (Raven db will be an advantage)
- PLC literation will be an advantage
Are we a good fit?
- Service mind with high degree of flexibility
- Ability to build strong and effective working relationships with both customers and colleagues
- Self motivation
- Ability to work individually and as part of team
Choose your career with us!
Chicago Pneumatic Tools Division (CPTD) is a division within the Atlas Copco Group, one of the world's leading industrial companies specializing in compressed air, vacuum, industrial, and power solutions. Chicago Pneumatic joined the Group in 1987 and has since operated as a dedicated brand serving industrial, vehicle service, and construction markets. Brands under CPTD such as Desoutter, Chicago Pneumatic, Fuji, Setitec, Nexonar and Rodcraft.
The Chicago Pneumatic Tools Division focuses on delivering reliable and cost-effective:
- Pneumatic tools
- Cordless power tools
- Assembly tools
- Material removal tools
- Workshop and vehicle service equipment
- Industrial productivity solutions[
As part of the Atlas Copco Group, Chicago Pneumatic Tools Division also having :
- Global engineering expertise
- Advanced technology development
- Worldwide service and support networks
- Strong financial stability
- High standards in quality, safety, and sustainability
City
Jakarta / Indonesia