Your role
Bring your curiosity to work as our next Field Service Manager - West Coast. You will be part of our Service team reporting to the Regional Operations Manager. In this role, your mission is to lead and grow North America's Field Service operations by ensuring the successful delivery, installation, maintenance, and support of all Atlas Copco equipment, while providing strategic direction to field service personnel, serving as the primary customer service interface, and delivering exceptional service experiences that meet customer agreements and drive business growth. You will contribute directly to how we create high‑quality products and solutions for our customers.
- Lead North America Field Service operations, ensuring safe, efficient, and high-quality service delivery.
- Manage service contracts, budgets, and profitability to achieve business objectives.
- Lead, develop, and support a high-performing Field Service team through staffing, training, and performance management.
- Build strong customer relationships, identify growth opportunities, and drive service business expansion.
- Ensure compliance with safety, quality, and regulatory standards across all service activities.
- Oversee resource planning, scheduling, inventory management, and operational performance reporting.
Your day-to-day
- Lead and promote a culture of safety by ensuring compliance with company safety policies, procedures, and incident prevention initiatives.
- Coordinate technician scheduling and resource allocation in partnership with Service Coordinators to meet customer needs and maximize workforce utilization.
- Oversee the execution of field service activities, including equipment commissioning, maintenance, troubleshooting, and repair, ensuring high-quality service delivery.
- Serve as the primary escalation point for service-related issues, driving timely resolution and maintaining strong customer relationships.
- Monitor service performance, work-in-progress activity, warranty claims, productivity, and work order completion to support operational and financial goals.
- Coach, mentor, and develop service technicians through training, performance feedback, and continuous improvement initiatives to build a high-performing team.
Your skills and experience
- Bachelor’s degree in Mechanical, Electrical, or related Engineering discipline; advanced business degree preferred.
- 10+ years of experience in field service, maintenance, technical support, or industrial equipment operations, including direct customer interaction.
- 5+ years of leadership experience managing technical service teams in a fast-paced industrial environment.
- Proven ability to drive operational performance, execute business plans, and grow service revenue.
- Strong communication, customer relationship management, and presentation skills.
- Experience with industrial vacuum systems, VSD drives, PLCs, and control systems; knowledge of Atlas Copco vacuum controls and Elektronikon is highly preferred.
- Ability to manage multiple priorities while maintaining a strong focus on safety, customer satisfaction, and business results.
- English proficiency required; Spanish and/or French language skills are a plus.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Your compensation and benefits
At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.
Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.
Your job location
This role is fully remote, enabling you to work from anywhere in our western territory within the United States (WA,OR,CA,NV,ID,MT,WY,UT,AZ,CO,NM,TX) . We value results over location and provide the tools and support you need to succeed from any location. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
Talent Acquisition: Melissa Barrier
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