Your role
Major Responsibilities
As an Onsite Service Engineer at Atlas Copco, you will play a critical role in ensuring the highest level of customer satisfaction by delivering expert onsite technical support and consultancy on our industrial tools and assembly systems. Your responsibilities will encompass a diverse range of tasks to maintain, troubleshoot, and optimize the performance of Atlas Copco equipment at customer sites.
- Independent Service Execution: Lead installation, calibration, repair, and maintenance of Atlas Copco tools with precision. Perform software installation, debugging, and basic troubleshooting to ensure equipment operates seamlessly.
- Service Planning and Implementation: Develop and manage service plans based on contractual obligations, ensuring that service delivery aligns with customer expectations and company standards.
- Customer Training and Support: Deliver comprehensive training sessions on product operation to empower customers to utilize our products effectively and safely.
- Quality Assurance and Reporting: Conduct Walk The Line activities and provide detailed reports. Collect quality-related product information, manage warranty claims, and ensure timely resolution of customer complaints.
- Issue Resolution and Communication: Proactively follow up on open customer issues until resolved. Maintain excellent communication channels with customers, ensuring transparency and responsiveness.
- Team Collaboration and Leadership: Mentor and guide on-site technicians to enhance their service capabilities. Escalate business and technical risks promptly to management for proactive mitigation.
- Operational Excellence: Accurately record work activities and timings in operational systems. Collect, analyze, and present key performance indicator (KPI) data to support continuous improvement efforts.
- Technical Analysis and Support: Prepare technical problem-solving and root cause analysis reports to contribute to long-term service improvements.
- Safety and Compliance: Ensure strict adherence to Safety, Health, Environment, and Quality policies. Manage safety equipment and fire protection assets as needed.
- Managerial Support: Assist the team leader with service contract management and any additional duties as assigned by supervisors.
This role requires a collaborative and customer-oriented mindset, with an ability to work independently while embracing continuous improvement and innovation.
To succeed, you will need
To succeed, you will need:
- A college degree or higher in mechanical or electrical engineering. Degrees in computer science, information systems, or related software fields are advantageous.
- Minimum of 3 years of experience in aftermarket service for industrial products, with expertise in diagnostic, repair, and troubleshooting processes.
- Strong knowledge of mechanical, electronic, and electrical systems, including PLC, Fieldbus, and Ethernet technologies.
- Proficiency with MS Office applications and competent PC skills.
- Excellent communication, presentation, and interpersonal skills.
- Fluency in English with strong reading and writing skills.
- Attributes including customer focus, results-driven attitude, quick learning ability, self-motivation, independence, and teamwork orientation.
- Willingness to perform on-site services as required and awareness of urgency in task execution.
In return, we offer
- A culture of trust and accountability that empowers every team member to contribute their best
- Continuous lifelong learning opportunities and career development paths to support your growth within the company
- Access to innovative projects where people power innovation and creativity
- A competitive and comprehensive compensation and benefits package designed to support your professional and personal well-being
- Health and well-being initiatives, including support for physical and mental health
- A respectful and inclusive workplace culture where diversity is embraced and valued
- Opportunities to make an impact by applying your ideas and expertise in a global setting
Job location
Option 1: On-Site
This role is based at our Atlas Copco facility located in Nantong, China, within the Industrial Technique business area. Working on-site will allow for dynamic teamwork, direct customer engagement, and immediate response to technical service needs, contributing to enhanced operational efficiency and customer satisfaction.
Contact information
Talent Acquisition Team: Alex Zhao