Your role
Major responsibilities
As an Onsite Service Engineer at Atlas Copco, you will hold a critical role in ensuring our customers receive top-tier service that enhances their operational efficiency and satisfaction. Your core duties will encompass:
- Autonomously managing the installation, calibration, maintenance, troubleshooting, and repair of Atlas Copco tools, ensuring all equipment operates at peak performance;
- Performing installation, debugging, and basic troubleshooting of Atlas Copco software, enhancing end-user experience and functionality;
- Implementing Tightening Service operations directly at customer sites, which includes planning, execution, and evaluation phases to meet contractual obligations;
- Developing comprehensive service plans aligned with existing contracts to proactively address maintenance and service needs;
- Delivering detailed training sessions for customers on the operation and proper use of Atlas Copco products to increase customer competence and satisfaction;
- Conducting 'Walk The Line' activities and documenting findings to promote continuous improvement in service quality and operational safety;
- Collecting and analyzing product quality data, managing warranty claims, and preparing reports to support both customer satisfaction and internal quality goals;
- Following up on customer feedback and complaints to ensure swift resolution and to foster positive client relations;
- Maintaining clear and consistent communication lines with customers, service teams, and management to guarantee transparency and efficiency;
- Mentoring and coaching on-site technicians, promoting knowledge sharing and team competency enhancement;
- Identifying and escalating potential technical or business risks, ensuring early intervention and mitigation;
- Maintaining accurate and timely documentation of activities and time reports within the operational systems, supporting administrative accuracy and performance tracking;
- Gathering, analyzing, and presenting Key Performance Indicators (KPIs) to guide service improvements and support strategic decision-making;
- Delivering technical problem-solving and detailed root cause analyses reports to drive corrective and preventive actions;
- Supporting team leaders with service contract management and ensuring alignment with customer expectations and company standards;
- Overseeing the management of fixed assets, personal protective equipment (PPE), and fire protection devices to comply with safety standards;
- Adhering rigorously to company Safety, Health, Environment, and Quality policies to maintain a secure and compliant working environment;
- Performing additional duties as requested by management, contributing to ongoing operational excellence and team success.
Through these responsibilities, you will play a vital role in upholding the reputation of Atlas Copco by ensuring that customers receive reliable, effective, and innovative service solutions.
To succeed, you will need
Education, Experience & Skills:
- Possess a college degree or higher in mechanical or electrical engineering; a background in computer science, information systems, or software is advantageous.
- Bring a minimum of three years' experience in aftermarket service within an industrial product environment; experience with software service is a plus.
- Demonstrate solid knowledge of mechanical, electronic, electrical systems, including proficiency with PLCs, Fieldbus, and Ethernet IT technologies.
- Exhibit strong diagnostic, repair, and troubleshooting capabilities supported by proficient MS Office and general PC skills.
- Have effective communication, presentation, and interpersonal skills, essential for training customers and collaborating with teams.
Key Attributes: Customer and result-oriented mindset, quick learner, strongly self-motivated and independent, with excellent teamwork approach and urgency awareness. Willingness to undertake on-site service operations as required, including shift work if necessary.
Language: Proficient in English for both written and verbal communication to interact effectively within our global context.
In return, we offer
- A culture that promotes trust, accountability, and inclusiveness, empowering employees to take initiative and grow.
- Opportunities for lifelong learning and career progression through professional development programs and global mobility.
- A vibrant innovation-driven environment where your ideas and expertise contribute actively to the development of cutting-edge solutions.
- Comprehensive compensation packages including competitive salary, performance incentives, and a wide array of employee benefits.
- Commitment to employee health and well-being with access to wellness programs, safety initiatives, and supportive workplace practices.
- A friendly and collaborative working atmosphere that encourages personal and professional growth, with a diverse and inclusive workforce.
- Exposure to international projects and potential global career opportunities within the renowned Atlas Copco Group.
Job location
This position is based on-site at our Nantong office in China. Embracing an on-site working strategy, you will engage directly with team members and customers to foster strong collaboration and ensure rapid response to service requirements. This environment enables hands-on work with cutting-edge industrial equipment and software, embedding you deeply in the operational pulse of our service excellence.
Contact information
Talent Acquisition Team: Alex Zhao