Your role
Your day-to-day
You will:
- Lead, coach, and develop a team of Field Service Engineers, driving engagement, performance, safety, and professional growth across the region.
- Oversee regional service operations, including resource planning, KPI management, workload optimisation, and continuous improvement initiatives to ensure efficient service delivery.
- Build strong customer relationships, ensuring Service Level Agreements are met, customer issues are resolved effectively, and high levels of customer satisfaction are maintained.
Your skills and experience
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You have proven experience in technical service delivery, field service operations, or service management within an industrial, engineering, compressed air, or related environment.
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A formal engineering qualification at HNC/HND level or above in Mechanical, Electrical, or Industrial Engineering is essential.
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Proven experience leading, coaching, and developing field-based engineering teams, with a strong focus on performance, engagement, and customer service.
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Strong understanding of service operations, including workforce planning, KPI management, WIP control, and service delivery performance.
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Experience using operational reporting and analytics tools such as Power BI, VisionAir, or similar platforms is desirable.
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Knowledge of compressed air systems, rotating equipment, or a comparable industrial service environment would be advantageous.
Your compensation and benefits
- A culture of trust and accountability, where you are empowered to make decisions, lead your region, and drive meaningful results
- Lifelong learning and career growth, with access to industry-leading training, leadership development programmes, and opportunities for internal progression.
- Innovation powered by people, working within a collaborative global organisation that continuously invests in technology, digitalisation, and service excellence.
- Comprehensive compensation and benefits, including a competitive salary,pension scheme, and a flexible benefits package.
- Health and well-being support, with access to employee assistance programmes, wellbeing initiatives, and resources.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
Talent Acquisition: Rob Buckingham