Your role:

• Administer the forward planning of all open orders, ensuring departmental service requirements are met in a timely and efficient manner.

• Ensure that orders are accurately created, allocated, and released to the appropriate engineer prior to the scheduled visit date.

• Confirm the availability of all required parts ahead of the visit.

• Liaise with customers via phone or email to arrange and confirm service visits, ensuring they are fully informed about the scope and timing of the work.

• Monitor and record the progress of all customer orders to ensure completion and plan any additional work as needed.

• Ensure all service orders are promptly closed and/or invoiced upon completion by the service engineer.

• Maintain accurate scheduling on the Planning Board to enable high-quality reporting through SAP.

• Regularly communicate with the Planning Team Leader, Regional Service Manager, Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.

• Highlight and resolve any operational or planning issues in coordination with the Planning & Contracts Team Leader and/or Regional Service Manager.

• Collect and accurately record information from Field Service Engineers to maintain up-to-date customer records.

• Manage tasks in C4C and VeasyPlanner as soon as they are received.

• Issue non-core and service-related purchase orders to third-party suppliers as required.

• Provide assistance with contract processing when necessary.

• Support ad-hoc projects as assigned.

To Succeed, You Will Need:

• A solid understanding of professional knowledge and how to apply it effectively.

• The motivation to expand, share, and apply work-related knowledge.

• The ability to foster a quality-focused culture that supports continuous performance improvement.

• Awareness of how your role contributes to the overall business strategy.

• Strong communication skills to clearly convey and exchange ideas and information.

• A systematic and results-oriented approach to planning and execution, with appreciation for the need for monitoring and control.

• A clear focus on customer satisfaction and the initiative to take appropriate actions to meet customer expectations

In Return, We Offer You:

The opportunity to take full ownership of the customer service experience, applying a cradle-to-grave approach to all service administration and daily planning activities, ensuring all planned service requirements are delivered efficiently and on time.