Your role

As Service Sales & Marketing Manager, you will be responsible for the market- and customer-focused development of the service business in Central Europe. The role combines strategic sales, digital marketing, customer lifecycle management and network development to drive sustainable growth in service revenue, customer retention and market penetration.

The focus goes beyond selling individual services to developing a scalable, data-driven service business across the entire lifecycle of the installed base:

You will work closely with Operations, Product Sales and Marketing to unlock the potential of our entire service portfolio and create lasting value for our customers.

Your day-to-day

• You will be responsible for revenue growth, profitability and increasing our market share in the service business. This includes, in particular:
• Developing and implementing a clear service sales and go-to-market strategy to systematically unlock the potential of the installed base
• Developing upselling, cross-selling and repeat-selling approaches for existing customers, with a particular focus on recurring, data-driven business models
• Expanding service contracts, maintenance models, calibration, production optimization, software support services and other lifecycle offerings
• Further developing the Service Sales teams with a clear account and segment focus.
• Building structured sales funnels from lead generation to contract closure and ensuring consistent and transparent use of our Salesforce CRM system
• Working closely with sales leaders in other product segments and fostering stronger alignment between product/equipment sales and aftermarket/service sales

Your skills and experience

• A degree in mechanical engineering, industrial engineering or a comparable technical discipline with a focus on sales and marketing – alternatively, experience in services for industrial joining technology
• Professional experience in technical sales at an international company and experience with aftermarket, lifecycle or recurring-revenue business models
• A passion for sales, a strong aptitude for data analytics and BI, and the ability to leverage AI opportunities to develop new solutions and work more efficiently
• A strong customer focus and a good understanding of customer needs
• A team-oriented mindset and a collaborative, partnership-based approach to work
• Good knowledge of Office 365, AI applications and current business intelligence tools
• Very good written and spoken German and English
• Willingness to travel nationally and internationally for business

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your compensation and benefits

• Security. We offer permanent employment with an attractive compensation package that also includes a company pension scheme and employer-funded savings benefits
• Work-life balance. Enjoy flexible working hours, remote working and 30 days of annual leave, as well as special leave for important occasions, so you can recharge and spend time with your loved ones
• Opportunities. Your professional and personal development matters to us. We therefore offer access to our own academy, free access to all LinkedIn Learning courses and international career opportunities as a growing, innovative global market leader
• Community. Sharing experience and supporting one another are integral to our company culture. Comprehensive onboarding, flat organizational structures and short decision-making paths are a given for us. You will quickly feel part of the team and find the support you need
• Wellbeing. Your health is important to us. That is why we offer a workplace health management program with a wide range of services and an employee assistance program to support you and your family whenever needed
• Room to make an impact. You will take ownership of varied responsibilities in a forward-looking environment equipped with state-of-the-art communication tools and designed to foster innovation. Your ideas and contributions are welcome
• Sustainability. We place great importance on environmental and social responsibility and improving quality of life. We welcome your commitment to these topics
• State-of-the-art technology and convenience. A laptop, a smartphone and a company car, also available for private use
• Benefits. A wide range of employee perks, such as bike leasing, car leasing at attractive corporate rates and participation in the Corporate Benefits program

Your job location

This is a fully remote role, with employment through our legal entity in Essen.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you. 

Application process

Our selection process includes two interviews and an assessment, allowing us to gain a more comprehensive understanding of your profile. We look forward to getting to know you, learning more about your strengths and discussing how you can develop with us.

We also apply the four-eyes principle at management level to every hiring decision. This means that the hiring manager’s manager is involved in the final decision to ensure consistency and fairness. If you have questions during the process or need support, please contact us:

Recruiter: Katja Felden
Hiring Manager: Claus Schiedek