Your Role

Your Day-to-Day

• Act as the primary point of contact for Authorized Distributors and Representatives, ensuring agile, transparent, and high-quality service;
• Manage the complete workflow of Indirect Channel service orders, from creation to closure, overseeing priorities, deadlines, and resources to ensure operational efficiency and customer satisfaction;
• Monitor the execution of maintenance contracts, ensuring compliance with schedules and identifying risks and opportunities that may impact deliveries;
• Track key performance indicators (KPIs) focused on customer satisfaction and operational efficiency, contributing to the achievement of business objectives;
• Collaborate closely with areas such as Technical Support, Parts, Finance, Legal, and Safety, coordinating actions to resolve demands and ensure the best experience for our partners;
• Keep information and processes updated within corporate systems, ensuring data quality and operational reliability;
• Actively participate in continuous improvement initiatives by proposing new ideas and contributing to the evolution of the area's practices;
• Manage distributor and representative accreditation and de-accreditation processes, coordinating with the involved departments until completion.

Your Skills and Experience

• Bachelor's degree completed or in progress, preferably in Engineering, Business Administration, or related fields;
• Advanced Excel skills and strong knowledge of the Microsoft Office Suite; knowledge of Power BI and/or Power Automate will be considered an advantage;
• Experience in after-sales routines, customer service, operations, or related areas;
• Analytical profile, with the ability to monitor KPIs and make data-driven decisions;
• Knowledge of maintenance contracts, service planning, after-sales processes, Atlas Copco products, and maintenance concepts will be considered an advantage;
• Intermediate English proficiency will be considered an advantage;
• Strong organizational skills and discipline to manage multiple demands, meet deadlines, and maintain high-quality deliverables;
• Proactive mindset, sense of ownership, and energy to thrive in a dynamic environment;
• Resilience and a positive attitude to handle challenges, shifting priorities, and pressure situations;
• Results-oriented mindset with a strong focus on customer satisfaction;
• Excellent verbal and written communication skills;
• Agility in problem-solving and identifying effective solutions;
• Commitment, accountability, collaboration, and the ability to build trusted relationships;
• Continuous improvement mindset, with a focus on innovation and operational efficiency.

In Return, We Offer

• A culture built on trust, accountability, and collaboration;
• An environment that values autonomy and trust, with flexible working hours and a hybrid work model;
• Continuous learning and professional growth opportunities;
• Space to propose, test, and implement new ideas, turning innovation into tangible results;
• Competitive compensation and a comprehensive benefits package;
• Safety, health, and well-being programs, including access to Wellhub and other quality-of-life benefits.

Additional Information