Key Responsibilities｜主要職責
• Manage quotations, customer orders, service work orders, and purchasing activities through customer portals and SAP systems.
• 負責客戶平台及 SAP 系統之報價、訂單、服務工單及採購流程管理。
• Coordinate spare parts inventory, procurement requests, delivery schedules, shipment arrangements, and inventory updates.
• 協調零件庫存管理、採購申請、交期追蹤、出貨安排及庫存資料維護。
• Verify service reports, labor hours, warranty eligibility, and outsourced repair activities.
• 審核服務報告、工時資料、保固資格及委外維修流程。
• Maintain warranty records and related documentation in SAP, PARS, and other service management systems.
• 維護 SAP、PARS 及相關系統中的保固資訊與文件資料。
• Schedule and coordinate field service activities to ensure timely and effective service delivery.
• 負責現場服務工程師工作排程與資源調度，確保服務如期執行。
• Monitor work order progress, labor utilization, and work-in-progress (WIP) status.
• 追蹤工單進度、工時使用情況及在途工單（WIP）狀態。
• Prepare operational reports, service forecasts, and performance-related data analysis.
• 製作營運報表、服務預測及相關績效分析資料。
• Support system account administration and onboarding activities for new field service engineers.
• 協助新進現場服務工程師系統帳號開通與管理。
• Collaborate with customers, engineers, sales teams, and suppliers to ensure seamless service execution.
• 與客戶、工程師、業務及供應商保持良好溝通與協作。
• Support process improvement initiatives and other operational projects as assigned.
• 配合部門營運需求，參與流程優化及主管交辦事項。
Your skills and experience
• Strong communication and coordination skills.
• 具備良好的溝通協調能力。
• Customer-focused mindset with a proactive and positive attitude.
• 具客戶服務意識，主動積極且態度正向。
• Detail-oriented, organized, and capable of managing multiple priorities simultaneously.
• 細心負責，能有效管理多項工作及掌握優先順序。
• Experience with SAP, ERP, or service management systems is preferred.
• 具 SAP、ERP 或相關服務管理系統經驗者佳。
• Experience in service planning, service operations, customer service, order management, or sales support is a plus.
• 具服務規劃、服務營運、客戶服務、訂單管理或業務支援經驗者佳。
• Proficient in Microsoft Office applications.
• 熟悉 Microsoft Office 應用軟體。
Your location
• This role requires you to work on-site at our office in Taiwan 台灣,Hsinchu 新竹. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
Talent Acquisition: HR Claire , claire.a.chen@atlascopco.com