Your role
As a Technical Support, your mission is to provide first-line technical support globally to the Semiconductor Service (VSS) Service Technology Centre’s (STC) organisation for STP Turbomolecular Pumps. You will join our newly created Technical Support Team which reports into the VSS Divisional team
You will
- Operate as a key member of the Technical Support for Service Products team, supporting STP Turbomolecular Pump products serviced in global Service Technology Centres (STCs).
- Resolve or escalate technical issues in a timely and effective manner.
- Support training for STP Turbomolecular Pump products in STCs, in collaboration with the VSS Engineering team.
- Ensure documentation such as SOPs and Test Specifications is accurate and up to date.
- Promote and implement best practices, safety protocols, and operating standards.
- Drive consistency and standardisation across global processes.
- Respond to technical enquiries via phone and email within agreed timeframes.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have 5+ years of experience, working with Semiconductor products, ideally in a technical support or service environment.
- Strong problem-solving and collaboration skills.
- Excellent communication skills, both written and verbal.
- Good knowledge of Edwards semiconductor products, especially STP Turbomolecular Pumps.
- Advanced proficiency in MS Office; SAP experience is highly desirable.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our STC Japan sites.
Contact information
Talent Acquisition Team: Jessica Timperley