Your role

The Technical Specialist is responsible to ensure the successful introduction, transfer, and sustainment of new products within the Chandler Service Technology Center by providing expert technical support, developing workforce technical competencies, and leading product training initiatives. This role serves as the primary knowledge transfer resource, enabling safe, efficient, and high-quality service, remanufacturing, testing, and manufacturing operations through technical excellence, standardized training, and continuous collaboration with engineering, operations, and global product teams.

Main Responsibilities:

1. Coordinate and utilize available resources, including engineering and management support, to provide technical assistance and product training across the Service Technology Center (STC).
2. Ensure compliance with documented training plans, Global SOPs, local procedures, and training requirements.
3. Prepare and maintain training compliance reports and communicate training performance and issues to management.
4. Lead by example in promoting safety, quality, productivity, and continuous improvement throughout the organization.
5. Serve as a recognized technical authority and provide expert guidance to production personnel and support functions.
6. Apply advanced engineering methods and problem-solving techniques to support resolution of complex technical and manufacturing issues.
7. Maintain current knowledge of vacuum pump products, technologies, service procedures, and industry developments to support innovation and operational excellence.
8. Support engineering projects related to product servicing, remanufacturing, process improvements, and new service capabilities.
9. Assess training needs and develop, deliver, or coordinate product and process training programs.
10. Conduct new employee training on work practices, safety requirements, and company policies and procedures.
11. Maintain training records in accordance with global training management requirements.
12. Evaluate training effectiveness through competency assessments, audits, and continuous improvement initiatives.
13. Provide technical support to Operations, Engineering, and Quality teams to improve product quality, reliability, productivity, and material cost performance.
14. Support VTPS, Lean Manufacturing, Kaizen, and continuous improvement activities.

To succeed, you will need

• Proficient in Microsoft Office applications (Word, Excel, Outlook), Internet applications, and SAP.
• Strong organizational, planning, and time management skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated with a strong customer-focused mindset and ability to work independently with minimal supervision.
• Effective team player with the ability to collaborate across functions and global organizations.
• Excellent written and verbal communication skills with the ability to interact with individuals from diverse cultural, educational, and technical backgrounds.
• Minimum of two (2) years of experience in the assembly, maintenance, repair, testing, remanufacturing, or operation of Edwards vacuum pumps, vacuum systems, or related equipment.
• Strong troubleshooting and diagnostic skills to identify root causes of equipment malfunctions and service-related issues.
• Experience using vacuum technology equipment, including leak detectors, gas analyzers, vacuum pumps, gauges, and related testing instruments.
• Knowledge of manufacturing, service, remanufacturing, quality, and continuous improvement methodologies.
• Experience developing, delivering, and assessing technical training programs is preferred.
• Ability to interpret engineering drawings, technical specifications, SOPs, work instructions, and service documentation.
• Working knowledge of root cause analysis, problem-solving methodologies, and process improvement tools.

In return, we offer

•  Culture of trust and accountability
•  Lifelong learning and career growth
•  Innovation powered by people
•  Comprehensive compensation and benefits
•  Health and well-being

Job location

Your job location for this role will be at our advanced manufacturing facility in Chandler AZ, United States. You will be part of a highly skilled team, benefiting from hands-on collaboration and access to cutting-edge machinery and technology. 

Contact information

Talent Acquisition Team: Antonio J Bianchi