Your role
Join Edwards Japan as a Operational Excellence Manager and play a pivotal role in advancing our Vacuum Technique business. Reporting directly to the Service Operations Manager you will lead regional service operations by designing and executing strategies that promote efficiency, high-quality service delivery, and an outstanding customer experience.
Key responsibilities include:
- Developing and driving strategic service operations plans that align tightly with organizational goals, fostering business growth and operational agility.
- Leading, coaching, and inspiring a diverse team of service professionals to exceed performance benchmarks and embrace continuous improvement practices.
- Ensuring excellence in service delivery by monitoring operational metrics to guarantee prompt and effective resolution of customer inquiries and issues.
- Partnering closely with sales, product development, supply chain, and other cross-functional teams to enhance overall service offerings and deepen customer engagement.
- Utilizing regional market insights and customer feedback to continually innovate service processes and optimize resource allocation.
- Maintaining strict adherence to corporate policies, health and safety standards, and relevant regulations across all service operations.
This leadership opportunity enables you to be at the forefront of operational excellence within a critical market, supporting Edwards Japan’s ambition to solidify its position as a trusted leader in vacuum technology solutions. Your leadership will be instrumental in shaping a resilient service organization that delivers superior value and satisfaction to our customers.
To succeed, you will need
We seek candidates who demonstrate a strong dedication to operational excellence and team leadership, supported by a diverse range of experiences. Ideal qualifications include:
- 5 to 8 years of progressively responsible experience managing service operations within technology-focused or industrial sectors.
- Expertise in leveraging operational management tools and adopting data-driven approaches to enhance decision-making processes.
- Excellent interpersonal and communication skills to effectively collaborate and build trust with internal teams and external clients.
- A proven track record working within multicultural environments and managing inclusive teams to achieve shared goals.
- Proficiency in both Japanese and English at a business communication level, enabling seamless interaction across diverse stakeholders.
Job location
Based in Tokyo, this role offers the benefit of a flexible hybrid working model. You will spend your time balancing collaboration at our modern Tokyo office with the autonomy of remote work environments. This flexibility supports effective teamwork while empowering personal productivity and work-life balance.