Your role

As a Field Service Engineer based in Tsukuba, you will play a critical role within Edwards Japan Ltd, contributing to the advancement and maintenance of cutting-edge vacuum technology solutions. Reporting directly to the Semi Chamber Solutions Division manager, your primary mission will be to ensure the optimal performance and reliability of our vacuum equipment installed at various client sites.

You will:

• Provide expert on-site installation, commissioning, maintenance, and repair services for vacuum systems, ensuring minimal downtime and maximum customer satisfaction.
• Diagnose and troubleshoot complex technical issues with a systematic and customer-focused approach.
• Collaborate closely with clients to understand their operational challenges and deliver customized solutions that meet their specific needs and industry standards.
• Work in partnership with our engineering and product development teams to provide feedback on product performance and initiate continuous improvement initiatives.
• Document service activities accurately and prepare detailed reports to maintain high standards of quality and compliance.

To succeed, you will need

We welcome applicants who are enthusiastic about technical problem solving and customer service excellence. Even if you don't meet every single criterion, we encourage you to apply, as we value diverse experiences and perspectives.

You should possess:

• 3 to 5 years of hands-on experience as a field service engineer or in a similar technical service role, ideally within vacuum technology or industrial equipment sectors.
• Strong troubleshooting skills and a solid understanding of mechanical and electrical systems.
• Excellent interpersonal and communication skills to interact effectively with customers and colleagues.
• Preferred: Knowledge of vacuum pump technologies and safety standards related to electrical and mechanical equipment.
• Preferred: Ability to work independently and manage multiple service assignments within specified timeframes.

Job location

• On-Site: Work primarily at our Tsukuba office in Japan, collaborating directly with colleagues and clients