Your role
Bring your curiosity to work as our next Technical Support Expert - Condensate Management. You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in one clear sentence]. You will contribute directly to how we create high‑quality products and solutions for our customers.
At SCB, we don't just solve technical issues. We turn customer challenges into opportunities to improve our products, drive innovation, and create long-term value.
We're looking for a Technical Support Expert to become a key reference for our Condensate Management portfolio, supporting products such as drains and oil-water separators. In this role, you'll work at the intersection of service, engineering, product development, and customer success, helping us deliver exceptional reliability and performance worldwide.
Why this role matters
As our Technical Support Expert, you will be more than a problem solver.
You will be the voice of the field within our development teams, transforming customer feedback into product improvements and contributing directly to the design of future solutions.
Your expertise will help customers operate more efficiently, support our service network globally, and ensure our products continue to set the benchmark for quality and reliability.
What you'll do
Solve the toughest technical challenges
- Act as the highest level of technical support for complex customer issues.
- Support local service specialists around the world and occasionally travel on-site when required.
- Help customers quickly return to optimal operation.
Drive continuous product improvement
- Analyze warranty claims, field failures, and connected equipment data.
- Identify trends and root causes.
- Lead discussions that improve product quality and customer satisfaction.
Influence the products of tomorrow
- Collaborate closely with engineering and development teams.
- Ensure serviceability, reliability, and lifecycle cost considerations are embedded from the earliest design stages.
- Represent the service perspective in key development projects.
Share knowledge globally
- Create technical training programs, troubleshooting tools, and learning content.
- Empower service teams worldwide with the knowledge they need to succeed.
Work across functions and cultures
- Partner with colleagues in engineering, production, marketing, and service.
- Collaborate in an international environment where ideas and innovation are encouraged.
What makes you successful
We're looking for someone who combines technical expertise with curiosity and a customer-focused mindset.
You likely have:
- A Bachelor's or Master's degree in Engineering, or equivalent experience.
- Strong technical problem-solving skills and the ability to understand complex systems.
- Excellent communication skills in English.
- A collaborative and proactive approach.
- The drive to continuously learn and develop.
Experience with compressed air systems or air treatment products is appreciated, but your willingness to learn and grow is what truly matters.
Are you thrilled by the opportunity, but you feel you do not meet all the criteria above? We like to interact with people who follow their passion and we strongly believe that with a positive attitude and a curiosity mindset great thing can be achieved, so feel free to apply and explore further with us this opportunity!
Your compensation and benefits
- Permanent contract
- White-collar employee, Level B2, National Collective Labour Agreement (CCNL) for the Metalworking Industry
- The offered salary starts from €45,000 gross per year, with a higher starting point available for candidates bringing relevant experience and expertise
- Fully company-paid canteen service
Your location
At our company we have more than 25 years of experience in developing condensate management solutions and since three years we are part of the Atlas Copco Group.
We are based in Italy, in the vicinity of Cuneo, in the region of Langhe and close to the magnificent Alps.
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our [insert organization here] in Villar San Costanzo, Italy (IT).
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.