Your role
As a Field Service Team Leader, your mission is to [To manage all aspects of VSS Field and Onsite service operations and service contract commitment delivery in Semi, Solar Display and LED customer in region.To develop a safe and cost-effective Field and Onsite service delivery infrastructure to meet Semi SDL customer needs and to support growth of equipment sales and service revenues.]. You will report to [Service Manager ].
You will
- Work to Edwards and legislative standards to ensure the safety of people, process, equipment and environment for all field and onsite engineers within the territory.
- Ensure contractual commitments are completed.
- Support Field Engineers ensuring appropriate standards of service are provided.
- Schedule work, allocate & develop appropriate skill level, ensure appropriation of labor and materials required to economically perform the job.
- Ensures latest SIB (engineering change), product training and safety bulletins are communicated and completed.
- Interface with customers at all appropriate levels and facilitate product enquiries and technical advice to customer’s engineers.
- Report events and actions to the Customer Support & Superior Service manager , China, and KAM Managers, in a manner that enables analysis of information to be carried out in support of improving the understanding of Edwards’s equipment/systems reliability and cost of ownership.
- Manage budget and expenditures, ensures correct allocation of labor and material costs.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- BS degree level in electro/mechanical discipline.
- Minimum of 5 years direct experience in Semi SDL industrial service environment dealing directly with customers.
- Minimum 2 years’ experience supervising skilled personnel
- Good PC skills that enable equipment and service management systems to be interrogated and updated, and to produce concise reports.
- Ability to write work instructions (operation and maintenance) and other procedures. For highrisk activities will seek approval by competent person.
- Broad range of electrical/electronic/mechanical skills
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
Option 1: On-Site
This role requires you to work on-site at our office in Wuhan, . You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Summer Danfeng Hu