Technical Support Engineer
Service
CSK
Yongin
Korea, Republic of
On-Site
11/30/26
Job Description
Your role
Mission
Drive customer satisfaction and service excellence by resolving complex technical issues, optimizing equipment performance, and providing expert technical leadership throughout the product lifecycle. Act as a key technical liaison between customers, local service organizations, and global product centers to ensure sustainable operational success and continuous service improvements.
Key Responsibilities
- Resolve complex technical issues affecting customer production and installed equipment, ensuring stable operation and minimizing downtime.
- Analyze field-generated technical cases and identify effective corrective actions through systematic problem-solving methodologies.
- Escalate unresolved critical issues to global product engineering teams and collaborate cross-functionally to achieve timely resolution.
- Serve as the primary technical interface between local customer support organizations and global product centers, facilitating effective communication and knowledge sharing.
- Develop and implement optimal technical solutions based on extensive field experience, customer requirements, and operational needs.
- Support new product introductions by conducting field evaluations, identifying potential risks, and driving early issue resolution.
- Participate in product design reviews and provide field-service perspectives to enhance product reliability, maintainability, and customer experience.
- Lead quality-related improvement initiatives, including participation in cross-functional quality review committees and follow-up activities to closure.
- Drive continuous service quality improvement through tool and jig development, process enhancements, and best practice implementation.
- Identify opportunities for service business growth by recommending value-added technical improvements and solutions to customers.
- Establish and execute action plans to reduce warranty costs and improve overall service efficiency.
- Mentor and develop technical engineers by sharing expertise, providing guidance, and strengthening problem-solving capabilities across the organization.
- Collaborate closely with team members throughout issue resolution activities and provide technical coaching to support professional growth.
- Monitor, communicate, and report critical technical issues, risks, and performance trends to management.
Key Outcomes
- Increased customer satisfaction and equipment uptime.
- Faster resolution of critical technical issues.
- Improved service quality and operational efficiency.
- Reduced warranty costs and enhanced service profitability.
- Stronger technical capabilities across the service organization.
Your skills and experience
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Required Qualifications
- Bachelor’s degree or higher in Electrical Engineering, Mechanical Engineering, Chemical Engineering, Environmental Engineering, or a related field, with a minimum of 10 years of experience in technical support, troubleshooting, or a related technical discipline.
- Strong understanding of semiconductor processes and related technologies.
- Comprehensive technical knowledge of products, including equipment structure, operating principles, key components, and their functions.
- Ability to assess field operating conditions, identify potential risks, and establish preventive maintenance and inspection plans.
- Proven problem-solving skills with the ability to systematically analyze and resolve complex technical issues.
- Proficiency in Microsoft Excel and PowerPoint, with the ability to perform data analysis and prepare professional reports and presentations.
- Basic knowledge and technical understanding of mechanical systems, electrical systems, chemistry, and PLC control.
- Strong verbal and written communication skills with the ability to collaborate effectively with customers and cross-functional teams in both local and global environments.
Preferred Qualifications
- Experience providing technical support for semiconductor manufacturing equipment or industrial equipment.
- Knowledge of gas characteristics and safety management, or completion of related technical training and certification programs.
- Experience utilizing problem-solving and data analysis methodologies such as 8D, 4Box, Pareto Analysis, and Pivot Tables.
- Experience in quality improvement initiatives, Root Cause Analysis (RCA), and Continuous Improvement (CI) projects.
- Experience supporting new equipment introductions, field evaluations, or collaboration with product development teams.
- Experience in technical leadership, coaching, mentoring, and developing engineering talent.
Core Competencies
- Problem Solving & Analytical Thinking
- Customer Focus
- Technical Expertise
- Communication & Collaboration
- Quality and Continuous Improvement Mindset
- Mentoring & Technical Leadership
- Data-Driven Decision Making
Your job location
This Job is work at Cheonan city.
Information at a Glance
Employment type:
Job type:
On-Site
Posting End Date:
11/30/26
Functional area:
Service
Legal Entity:
Edwards Korea Ltd
Country/Region:
City / Province:
Yongin